Last updated: 5 June 2026
These Terms of Service ("Terms") govern your access to and use of the StockTwin application (the "App"), provided by Craft Lab, S.L.U. ("Craft Lab", "we", "us", or "our"), a company registered in Spain. The App is distributed through the Shopify App Store. By installing, accessing, or using the App you agree to be bound by these Terms. If you do not agree, do not install or use the App.
1. The service
StockTwin is a real-time inventory synchronization tool that keeps stock levels consistent across products that share the same SKU or barcode, across locations, and across bundles and kits within a Merchant's Shopify store (the "Services"). We may add, modify, or remove features at any time.
2. Eligibility and your Shopify account
To use the App you must have an active Shopify store and a Shopify account in good standing. You must be at least 18 years old and able to form a binding contract. Your use of Shopify is governed by Shopify's own terms; you are responsible for complying with them. You are responsible for all activity that occurs under your store and for keeping your account credentials secure.
3. License
Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the App for your own business during the term of your subscription. You may not sublicense, resell, or make the App available to any third party.
4. Plans, billing, and free trials
The App is offered on Free, Pro, and Business plans. Paid plans are billed through the Shopify Billing API and appear on your Shopify invoice.
Recurring charges are billed every 30 days (or annually where an annual plan is selected). All charges are in USD unless stated otherwise and are exclusive of applicable taxes.
Eligible plans may include a free trial. If you do not cancel before the trial ends, you will be charged for the selected plan.
Fees are non-refundable except where required by law. Uninstalling the App or downgrading does not entitle you to a refund for the current billing period.
We may change pricing or plan features. Changes apply to the next billing cycle, and we will provide reasonable notice through the App or Shopify.
5. Acceptable use
You agree not to: (a) use the App for any unlawful purpose or in violation of Shopify's policies; (b) reverse engineer, decompile, or attempt to derive the source code of the App; (c) interfere with or disrupt the integrity or performance of the App; (d) attempt to gain unauthorized access to the App or its related systems; or (e) use the App to store or transmit malicious code.
6. Merchant data and responsibilities
To provide the Services, the App reads and writes store data such as products, variants, inventory levels, locations, and orders, using the permissions you grant on installation. You are responsible for the accuracy of your store configuration (including SKU groups, bundles, and exclusion rules) and for reviewing inventory changes. Our handling of personal data is described in our Privacy Policy. You are the data controller for your store data and we act as a data processor on your behalf.
7. Availability and support
We aim to keep the App available and reliable, but the Services are provided on an "as available" basis and may experience downtime, maintenance, or interruptions, including those caused by Shopify or third parties. Support is provided through the channels listed in the App and on our website. We do not guarantee any specific response or resolution time.
8. Intellectual property
The App, including all software, designs, and trademarks, is and remains the exclusive property of Craft Lab and its licensors. These Terms do not transfer any ownership rights to you. You retain all rights to your store data.
9. Third-party services
The App relies on Shopify and may integrate with other third-party services. We are not responsible for the availability, accuracy, or practices of any third-party service, and your use of those services is governed by their respective terms.
10. Disclaimer of warranties
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the App will be uninterrupted, error-free, or that inventory synchronization will be free of discrepancies.
11. Limitation of liability
To the maximum extent permitted by law, Craft Lab will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to your use of the App. Our total aggregate liability for any claim relating to the App will not exceed the amounts you paid to us for the App in the twelve (12) months preceding the event giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless Craft Lab and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the App, your store data, or your violation of these Terms.
13. Term and termination
These Terms remain in effect while the App is installed. You may stop using and uninstall the App at any time from your Shopify admin, which terminates your license. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or if required by Shopify or law. Upon termination, your right to use the App ends; sections that by their nature should survive (including ownership, disclaimers, limitation of liability, and indemnification) will survive.
14. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the App after changes take effect constitutes acceptance of the revised Terms.
15. Governing law
These Terms are governed by the laws of Spain, without regard to conflict-of-law principles. The courts located in Spain will have exclusive jurisdiction over any dispute arising from these Terms, to the extent permitted by applicable law.
16. Contact
If you have questions about these Terms, contact us at info@appwarp.io.